Privacy, Terms & Conditions
About this Policy
ARCA Pty Ltd and all its related entities respect the rights and privacy of all individuals with whom it transacts and will endeavour to, at all times, comply with their obligations under the current legislation relating to Privacy.
We have a simple approach to data protection and privacy which adheres to the 13 Australian Privacy Principles.
Our obligations under the Privacy Act 1988 (Privacy Act):
We collect your personal information so that we can provide you with the products, services or information that we supply. Sometimes we collect personal information from a third party or from a publicly available source, but only if you have consented to your information being used in this way or would reasonably expect us to collect it in this way. We only collect this information from companies or sources that are allowed to disclose it to us. Below you will find a breakdown of the different ways your personal information is collected.
What we collect from you
User contact forms
When you fill out a contact form wishing to get in touch with us, we will collect that information and use it to get in touch with you in response to your query. We may use the information to reach out to you to inform you of some of the services we provide, provided it is in line with your original query.
When you sign up with us and create a login with us
When you sign up to our website using your personal details, we will collect this personal information so that your user preferences are stored when you come back and login.
What we collect from your online activity
- Site performance indicators: these give us information on how our websites are used, so that we can make the necessary improvements or amendments to make your experience a better one.
- Analytics Cookies: these give us the statistics to understand how many people are on our website, which areas are popular and which areas we need to work on.
- Advertising Cookies: we use these cookies to understand what type of advertising would be better suited to someone like you. That way, you would receive ads that are more likely to be relevant to you.
What we collect and receive from others
We may also collect personal information from other companies that are able to disclose it to us as this information is received in line with their privacy policies.
Social Network widgets and buttons (Pinterest, Twitter etc.)
3rd party commenting (Disqus, Livefyre, IntenseDebate, Google+ etc.)
Where your personal information is contained in a user generated post or in a communication through a third-party commenting system, please be aware that the comment made may become, and remain public.
Maps/Video and other embedded content
Use and Disclosure
We only use personal information for the purpose which was requested of us, or for the purposes which directly relate to one of our functions or activities. We will not provide your personal information to other entities or bodies, or any other party unless one of the following applies (as per and in line with APP 6 – use and disclosure of personal information):
- You have consented.
- You would reasonably expect, or have been informed, that information of such kind would be passed on to those individuals, entities or bodies (for more information, see subclause 6.2).
- It is otherwise required or authorised by law, or reasonably necessary for the enforcement of a criminal law or of a law imposing a pecuniary penalty, or for the protection of public revenue.
- It may prevent or lessen a serious and imminent threat to somebody’s life or health.
Quality of Personal Information
We do what we can to keep your personal information up to date and accurate at all times as this allows us to deliver a better service to you. If any information we have for you needs to be corrected, you can contact us via firstname.lastname@example.org.
We take active steps to protect the personal information we hold against loss, unauthorised access, use, modification or disclosure, and against other misuse. These steps include password protection for all of our IT systems. While we cannot share with you details of our entire security system for safety reasons, if you have any questions, you can always contact us at email@example.com.
When no longer required or requested by you, all personal information is destroyed in a secure manner.
Access and Correction
At ARCA Pty Ltd, we do everything we can to keep your personal information accurate. If you find that any information we hold about you is incorrect, you can contact us at firstname.lastname@example.org, or as per the contact details below and we will endeavour to assist you with your questions. Please bear in mind that under Australian privacy laws, there may be situations where we cannot provide access to such personal information. For instance, if it would reasonably affect someone else’s privacy or may pose a threat to someone’s life, health or safety.
If you have any complaints or feel that there has been a breach of the Australian Privacy Principles, or a registered APP code, you can contact us at email@example.com or via another option below.
If you are not satisfied with the process of making a complaint to our Privacy Officer you may make a complaint to the Information Commissioner on the details below:
Office of the Australian Information Commissioner GPO Box 5218 Sydney NSW 2001
Telephone: 1300 363 992
Fax: (02) 9284 9666
How to Contact Us
We understand that your personal information is important to you and are thrilled that you made it this far! If you have any questions or concerns about this policy or our practices you can get in touch with us in the following ways:
Address: 1/23 Raptor Place, South Geelong. VIC 3220
Terms & Conditions
This website is governed by the Laws in the State of Victoria.
In using this web site, you agree to be bound by these terms and conditions. If you do not accept these terms and conditions, you must refrain from using this web site.
We reserve the right to amend these terms and conditions from time to time. Amendments will be effective immediately upon amendment within this web site. Your continued use of the web site following such notification will represent an agreement by you to be bound by the terms and conditions as amended.
Photographs and artists’ impressions may show fixtures, fittings or finishes which are not supplied by ARCA Pty Ltd. This may include landscaping, water feature, swimming pool, window coverings, furniture and decorative items. All details are correct at the time of printing and are subject to change without notice. Please speak to a Custom Home Consultant to discuss your custom home project.
© ARCA Pty Ltd (ACN 604 780 172)
Copyright in this web site subsists under the Copyright Act 1968 (Cth). It is owned by ARCA Pty Ltd unless otherwise stated. All rights reserved. You are provided access to this web site for personal use only. You may not on-sell or otherwise commercialise any information obtained from this web site. Except as permitted under the Copyright Act 1968 (Cth) or other applicable laws or as expressly authorised by these terms and conditions, no part of this web site may be otherwise reproduced, adapted, stored, distributed, printed, displayed, performed, published, communicated or transmitted in any form or by any means or process (graphic, electronic or mechanical, including photocopying, recording, taping or by storage in an information retrieval system) without the specific written consent of ARCAPty Ltd.
All design information and related intellectual property must not be reproduced in part or in full under any circumstances.
Links to Other Web Sites
Links from this web site to other sites beyond the control of ARCA Pty Ltd are provided for the convenience of the user. Such links do not represent any official endorsement or approval of any such web site, product, organisation, or service. We are not responsible for the content or privacy practices of any such web site.
Disclaimer of Liability
While every effort has been made to ensure the accuracy of all details within this web site, no warranty can be given by the company or its agents regarding the accuracy, adequacy or completeness of any information presented in the web site. Intending purchasers should make their own inspections and enquiries. Photographs or artists impressions are for presentation purposes only and are indicative only. To the extent permitted by law, any condition or warranty which would otherwise be implied into these terms and conditions is hereby excluded. ARCA Pty Ltd accepts no responsibility for any loss, damage, cost or expense (whether direct or indirect) suffered or incurred by you as a result of or in connection with your use of this web site or any linked web site or your reliance on any information contained or accessed through this web site. This disclaimer does not attempt or purport to exclude liability arising under statute or law if, and to the extent, such liability cannot be lawfully excluded.
All information on the site is subject to change without notice.